WhatsApp for WooCommerce
AI customer support on WhatsApp for your WooCommerce store
Many customers would rather send a WhatsApp message than open a chat window or write an email. Connect your WhatsApp Business number to CognitCXT and the same AI assistant that runs your web chat replies there too — instantly, any time of day.
Example conversation
Hi! Do you have the canvas tote bag in green?
Hi! Yes — the Canvas Tote Bag is in stock in Green for $24. It's also available in Navy and Sand.
Do you ship to Ireland?
We do — Ireland is in our Europe shipping zone, with Standard and Express delivery available at checkout.
WhatsApp messages pile up fast
WhatsApp feels personal, so customers expect a quick reply. If your team is answering from a phone, messages get missed outside working hours and the same questions get typed out again and again.
CognitCXT answers those messages for you using your live WooCommerce catalog and store settings, so customers get accurate answers about products, stock, shipping and returns straight away.
How it works
- 01
Connect WhatsApp Business
Add your WhatsApp Business phone number and Meta Cloud API details in the CognitCXT dashboard.
- 02
Point the webhook to CognitCXT
Paste the webhook URL from your dashboard into your Meta app so incoming messages reach the assistant.
- 03
The assistant replies
Customer messages are answered automatically, and every conversation is logged in your dashboard.
Why store owners use it
Meet customers where they are
Answer on the messaging app your customers already use every day.
Live catalog answers
Products, prices, stock, shipping zones, payment methods and your return policy come straight from your store.
Always on
Messages sent overnight or at the weekend get an instant reply.
Every conversation logged
Review WhatsApp conversations from your CognitCXT dashboard.
Frequently asked questions
What do I need to connect WhatsApp?
A WhatsApp Business account using the Meta Cloud API. You add the phone number and API details in your CognitCXT dashboard and paste our webhook URL into your Meta app.
Can customers check their orders on WhatsApp?
WhatsApp contacts are identified by phone number rather than a store login, so order lookups, refunds and cancellations happen in your store's web chat, where the customer is logged in. On WhatsApp the assistant answers product, stock, shipping, payment and policy questions.
Is it the same assistant as the web chat?
Yes. It uses the same connection to your WooCommerce store and the same understanding of customer questions.
Do I need a separate plan for WhatsApp?
WhatsApp is configured from the same CognitCXT dashboard as your web chat. Contact us if you have questions about plans for your store.
Try it on your WooCommerce store
Install the WordPress plugin, paste your license key, and start answering customers in minutes.