Email support for WooCommerce
AI-drafted email replies for your WooCommerce support inbox
Email is still where many customers go for support — and where replies take longest. CognitCXT connects to your store mailbox and drafts a reply to each customer email using live WooCommerce data. You stay in control: nothing is sent until you approve it.
Example conversation
Subject: Payment question — Hi, which payment methods do you accept? I don't have a credit card.
Draft reply: Hi Sam, thanks for getting in touch! As well as cards, we accept PayPal and Bank Transfer at checkout. Let us know if you need anything else. — awaiting your approval
The support inbox never empties
Every email needs reading, an order looked up, and a reply written. When the inbox gets busy, response times stretch from hours to days.
With a ready-to-send draft waiting for each message, clearing the inbox becomes a quick review instead of writing every reply from scratch.
How it works
- 01
Connect your mailbox
Add your support mailbox's incoming and outgoing mail settings in the CognitCXT dashboard and send a test.
- 02
AI drafts the replies
New customer emails are picked up and the assistant drafts a reply using your store's data and policies.
- 03
You review and approve
Check each draft in the dashboard, edit it if you like, then approve it to send — or discard it.
Why store owners use it
Human approval on every email
Drafts wait for you — nothing goes to a customer without your OK.
Accurate, store-aware drafts
Replies use your live WooCommerce products, shipping, payment methods and policies.
Faster response times
Reviewing a draft takes seconds; writing a reply from scratch takes minutes.
Works with your existing mailbox
Keep your current support address — CognitCXT connects to it.
Frequently asked questions
Does the AI send emails on its own?
No. Every reply is saved as a draft in your dashboard and is only sent when you approve it.
Which email providers work?
Any mailbox you can connect with standard incoming (IMAP) and outgoing (SMTP) mail settings, which covers most business email providers.
Can it answer questions about a specific order by email?
The assistant drafts each reply from your live WooCommerce data. Because every draft is reviewed, you can check or add order details before approving it.
Can I edit a draft before it's sent?
Yes. Edit the draft in your dashboard, then approve it to send — or discard it and reply yourself.
Try it on your WooCommerce store
Install the WordPress plugin, paste your license key, and start answering customers in minutes.