Order tracking for WooCommerce
Answer every “Where is my order?” automatically
“Where is my order?” is the most common question any online store gets. CognitCXT answers it instantly by looking up the customer's real WooCommerce order — status, items, totals and shipping details — without anyone on your team lifting a finger.
Example conversation
where's my stuff??
Let me check. Your most recent order is #1042, placed on 2 June — it's marked Completed. It contained a Ceramic Mug Set and was shipped to 22 Hill Street, Manchester.
And the one before that?
Order #1019 from 21 May (Bamboo Cutting Board) is also Completed. Is there anything wrong with either order I can help with?
Order status questions eat your day
Every order you ship creates a chance for a “where is it?” message. Answering means opening WooCommerce, finding the order, checking its status and writing a reply — a couple of minutes each, many times a day.
Customers who can't get a quick answer get anxious, open a second ticket, or ask for a refund. A fast, accurate reply keeps them calm and keeps the order.
How it works
- 01
Customer asks in chat
They type something like “where's my stuff?” or “order 1042 status” — the assistant understands either.
- 02
Assistant checks WooCommerce
It confirms the order belongs to that logged-in customer, then reads the live status, items, totals and shipping address.
- 03
Customer gets the real answer
A clear reply in seconds. If they have several orders, it can list their recent order history too.
Why store owners use it
Real order data, not guesses
Every answer comes from the order record in WooCommerce: status, items, totals, dates and shipping address.
Private by design
The assistant verifies the order belongs to the logged-in customer before sharing anything about it.
Understands how people actually ask
Typos, vague questions and multiple questions in one message are handled without scripts or keywords.
Fewer duplicate tickets
Customers who get an instant answer don't email, then call, then message again.
Frequently asked questions
Does it show carrier tracking numbers?
The assistant reports what's on the WooCommerce order — status, items, totals, dates and shipping address and method. It doesn't fetch live carrier tracking from couriers.
Can guests track an order?
No. For privacy, order lookups only work for customers logged in to your store, and the assistant can only see that customer's own orders.
Can it cancel an order too?
Yes. If a logged-in customer asks, the assistant can cancel their order while it is still Pending, Processing or On hold.
Does it work with custom order statuses?
The assistant reads the order's current WooCommerce status, so it reports whatever status the order is in.
Try it on your WooCommerce store
Install the WordPress plugin, paste your license key, and start answering customers in minutes.