Full feature breakdown
Everything CognitCXT does.
A detailed look at every capability — from AI responses to billing and security.
Answers Any Customer Question
CognitCXT recognises 11 types of customer questions and handles each one automatically — no scripts, no templates, no manual replies.
- Order tracking, refunds, returns, product info, shipping, complaints, and more
- Always responds with live data from your store — never a canned answer
- Handles multiple questions in one message without missing anything
WooCommerce Integration
A direct connection to your WooCommerce store so every answer is accurate and up to date.
- Live order status and full order history lookups
- Product catalog search by name, category, or keyword
- Customer account details — addresses, profile, preferences
Real-time Web Chat
An embeddable chat widget that lives on your store and feels instant to every customer.
- Typing indicator while the AI thinks — no awkward silence
- Full conversation history persists when customers return
- Works on any WooCommerce theme, no coding required
Usage Controls
Stay in control of costs. Set a limit per store and track exactly how much AI is being used each month.
- Monthly conversation limit configurable per store
- Email notification before you hit the limit
- Hard stop or warning mode — your choice
Secure by Default
Your license key is tied to one store URL and cannot be reused, shared, or transferred.
- Domain-locked — only activates on your registered store
- 3-month free trial — no billing required to get started
- No customer payment data is ever stored
More Coming Soon
Additional ecommerce platform integrations and AI features are on the roadmap.
Reads what they mean,
not just what they type.
Customers rarely say exactly what they want. CognitCXT figures it out — whether someone types “where's my stuff” or “I want my money back,” it knows what they mean and fetches the right answer from your store.
- Always picks the most relevant response for each question
- Fetches live store data before replying — no guessing
- Keeps running smoothly even if something hiccups in the background
- Remembers the full chat so customers never have to repeat themselves
Customers can ask about