Full feature breakdown
Everything CognitCXT does for your WooCommerce store.
A detailed look at every capability of our AI assistant for WooCommerce — from AI responses to billing and security.
Answers Any Customer Question
CognitCXT recognises 11 types of customer questions and handles each one automatically — no scripts, no templates, no manual replies.
- Order tracking, refunds, returns, product info, shipping, complaints, and more
- Always responds with live data from your store — never a canned answer
- Handles multiple questions in one message without missing anything
WooCommerce Integration
A direct connection to your WooCommerce store so every answer is accurate and up to date.
- Live order status and full order history lookups
- Product catalog search by name, category, or keyword
- Customer account details — addresses, profile, preferences
Every Channel, One Assistant
The same AI assistant answers customers wherever they reach out — not just in a chat window.
- Web chat widget that works on any WooCommerce theme, no coding required
- WhatsApp Business replies with live product, shipping and policy info
- Voice calls through an ElevenLabs voice agent, with call logs and transcripts
- Email: AI-drafted replies you approve before they're sent
Usage Controls
Stay in control of costs. Set a limit per store and track exactly how much AI is being used each month.
- Monthly conversation limit configurable per store
- Email notification before you hit the limit
- Hard stop or warning mode — your choice
Secure by Default
Your license key is tied to one store URL and cannot be reused, shared, or transferred.
- Domain-locked — only activates on your registered store
- 3-month free trial — no billing required to get started
- No customer payment data is ever stored
More Coming Soon
Additional ecommerce platform integrations and AI features are on the roadmap.
Reads what they mean,
not just what they type.
Customers rarely say exactly what they want. CognitCXT figures it out — whether someone types “where's my stuff” or “I want my money back,” it knows what they mean and fetches the right answer from your store.
- Always picks the most relevant response for each question
- Fetches live store data before replying — no guessing
- Keeps running smoothly even if something hiccups in the background
- Remembers the full chat so customers never have to repeat themselves
Customers can ask about