Voice calls for WooCommerce
Answer store phone calls with an AI voice assistant
Some customers will always pick up the phone. CognitCXT's Call Assist connects an ElevenLabs voice agent to your WooCommerce store, so callers get spoken answers about products, shipping and your policies — and you get a log, transcript and recording of every call.
Example conversation
Hi, do you have the walnut desk organiser in stock?
Yes, the Walnut Desk Organiser is in stock at $39. Would you like to know about shipping?
Yes — how long does delivery take to Texas?
For the United States we offer Standard and Express shipping. You'll see the options and prices for your address at checkout.
Phone support is the hardest channel to staff
Calls arrive one at a time, at unpredictable hours, and each one needs someone available to answer. Miss a call and you may miss a sale.
A voice agent connected to your store can pick up instantly, answer common questions accurately and keep a record you can review later.
How it works
- 01
Set up an ElevenLabs voice agent
Create a Conversational AI agent in ElevenLabs and choose the voice you want callers to hear.
- 02
Connect it to CognitCXT
In ElevenLabs, set the custom LLM URL and credentials shown in your CognitCXT Call Assist settings.
- 03
Review every call
Calls are logged in your dashboard with a transcript and an audio recording.
Why store owners use it
Natural-sounding voice
Powered by ElevenLabs voice agents, with the voice of your choice.
Answers from your store
The agent uses the same live WooCommerce data as your web chat — products, stock, shipping and policies.
Transcripts and recordings
Every call is logged with a transcript and audio, so you can check what was said.
One dashboard
Manage calls alongside web chat, WhatsApp and email in CognitCXT.
Frequently asked questions
Do I need an ElevenLabs account?
Yes. Call Assist connects to a voice agent you create in ElevenLabs. CognitCXT supplies the store knowledge and the call logs.
Are calls recorded?
Calls are logged in your CognitCXT dashboard with a transcript and an audio recording. Make sure you tell callers about recording where the law requires it.
Can callers check their orders?
Order lookups, refunds and cancellations need the customer to be logged in to your store, so they happen in web chat. By phone, the assistant answers product, stock, shipping, payment and policy questions.
What phone number do customers call?
The number connected to your ElevenLabs voice agent. Telephony is configured in ElevenLabs.
Try it on your WooCommerce store
Install the WordPress plugin, paste your license key, and start answering customers in minutes.