Use cases
What CognitCXT does for WooCommerce stores
One AI assistant that takes the repetitive work out of customer support — across web chat, WhatsApp, voice calls and email.
Customer support automation
Automate WooCommerce customer support with an AI assistant
Most WooCommerce support tickets are the same handful of questions. CognitCXT answers them instantly, around the clock, using live data from your store — so your team only handles the conversations that genuinely need a person.
Learn moreOrder tracking
Answer every “Where is my order?” automatically
“Where is my order?” is the most common question any online store gets. CognitCXT answers it instantly by looking up the customer's real WooCommerce order — status, items, totals and shipping details — without anyone on your team lifting a finger.
Learn moreRefunds & returns
Handle WooCommerce refund and return requests automatically
Refund and return questions are stressful for customers and repetitive for you. CognitCXT explains your actual return policy, checks whether an order is eligible, and handles the refund or cancellation in WooCommerce — in one conversation.
Learn moreWhatsApp support
AI customer support on WhatsApp for your WooCommerce store
Many customers would rather send a WhatsApp message than open a chat window or write an email. Connect your WhatsApp Business number to CognitCXT and the same AI assistant that runs your web chat replies there too — instantly, any time of day.
Learn moreAI phone support
Answer store phone calls with an AI voice assistant
Some customers will always pick up the phone. CognitCXT's Call Assist connects an ElevenLabs voice agent to your WooCommerce store, so callers get spoken answers about products, shipping and your policies — and you get a log, transcript and recording of every call.
Learn moreAI email support
AI-drafted email replies for your WooCommerce support inbox
Email is still where many customers go for support — and where replies take longest. CognitCXT connects to your store mailbox and drafts a reply to each customer email using live WooCommerce data. You stay in control: nothing is sent until you approve it.
Learn more