WooCommerce support automation
Automate WooCommerce customer support with an AI assistant
Most WooCommerce support tickets are the same handful of questions. CognitCXT answers them instantly, around the clock, using live data from your store — so your team only handles the conversations that genuinely need a person.
Example conversation
Hi, I ordered last week and haven't heard anything. Order 2087.
Thanks! Order #2087 is currently Processing — it was placed on 3 June for a Linen Shirt (M) and 2 pairs of socks, shipping to 14 Park Road, Leeds.
OK. And what's your return policy if the shirt doesn't fit?
From our returns page: you can return unworn items within 30 days of delivery for a full refund. Would you like help with anything else on this order?
Why WooCommerce support doesn't scale
As a store grows, so does the inbox: “Where is my order?”, “Can I return this?”, “Do you ship to Canada?”, “Is this back in stock?”. Each one is quick to answer, but together they take hours every week — and customers expect a reply in minutes, not the next business day.
Generic chatbots don't help much, because they can't see your store. They reply with scripted answers and hand the customer back to you. CognitCXT is connected directly to WooCommerce, so it can look up the order, check the stock or read your policy page and give the real answer.
How it works
- 01
Install the WordPress plugin
Search for Cognitcxt in Plugins → Add New, install it and activate it. No theme edits or code.
- 02
Paste your license key
Create a CognitCXT account, copy your license key from the dashboard and paste it into the plugin settings.
- 03
Customers start getting answers
The chat widget appears on your store. Add WhatsApp, voice calls or email from your dashboard whenever you're ready.
Why store owners use it
Answers from live store data
Order status, order history, products, stock, prices, shipping zones, payment methods and your return policy are read straight from WooCommerce.
24/7, instant replies
Customers get an answer at 2am on a Sunday, without you hiring night-shift support.
One assistant, four channels
Web chat on your store, plus WhatsApp, voice calls and email — configured from one dashboard.
Usage you control
Set a monthly limit per store, get notified before you reach it, and choose a hard stop or a warning.
Frequently asked questions
What kinds of questions can it automate?
Order status and order history, refund and return requests, order cancellations, product and stock questions, shipping zones and methods, payment status and accepted payment methods, account details, complaints and feedback.
Does it work with my WooCommerce theme?
Yes. The chat widget is added by the WordPress plugin and loads in its own frame, so it works with any WooCommerce theme without code changes.
Do customers need an account to look up orders?
Yes. For privacy, order lookups, refunds and cart actions only work for customers who are logged in to your store, and the assistant can only see that customer's own orders.
How much does it cost?
The Pro plan is $20 per store, per month, with no setup fee. You can cancel anytime from your dashboard.
Try it on your WooCommerce store
Install the WordPress plugin, paste your license key, and start answering customers in minutes.