Product questions for WooCommerce
Answer product and stock questions automatically
"Is this back in stock?", "What size should I get?", "How much is the blue one?" — CognitCXT answers straight from your live WooCommerce catalog and FAQ page, so customers get a real answer before they ever need to message you.
Example conversation
Is the canvas tote bag still available in black?
Yes — the Canvas Tote Bag (Black) is in stock at $24.00. It also comes in Natural and Navy if you want options.
What's your sizing like for the t-shirts?
From our FAQ: our t-shirts run true to size based on US sizing — if you're between sizes, we recommend sizing up for a relaxed fit.
Pre-sale questions interrupt everything else
Most pre-sale questions are quick to answer but constant: stock levels, prices, variations, sizing, materials. Each one pulls you away from other work, and a slow reply often means the customer just leaves.
Your FAQ page already has some of these answers written down — but customers don't always find it, or ask something it covers in different words. CognitCXT reads both your product catalog and your FAQ page to answer either way.
How it works
- 01
Customer asks about a product
They type something like "do you have the tote bag in black?" or "what's your sizing like?"
- 02
Assistant checks your store
It searches your WooCommerce catalog for stock, price and details, or your FAQ page for policy-style answers.
- 03
Customer gets a real answer
A direct reply with the actual stock status, price or FAQ answer — not a guess.
Why store owners use it
Live catalog data
Stock, pricing and product details are read from WooCommerce at the moment the customer asks — never a stale answer.
Uses your FAQ page too
Sizing, materials, shipping times or policy answers already written on your FAQ page get reused automatically.
Fewer "is this in stock?" messages
Customers get an instant answer instead of waiting for someone on your team to check.
Frees your team for real issues
Routine product questions get handled automatically, leaving your team for the conversations that need a person.
Frequently asked questions
Can it recommend products or suggest alternatives?
It searches your catalog by name, keyword or product ID and reports stock, pricing and details. It doesn't run a recommendation engine or suggest unrelated products.
Does it show real-time stock or a cached number?
It reads the product's current stock status directly from WooCommerce each time it's asked.
Where does it get answers like sizing or shipping times?
From the FAQ page you have on your site, if one exists. It can search within it for the most relevant answer to the customer's question.
Do customers need to be logged in to ask about products?
Yes. The chat widget itself requires a logged-in store customer, so product questions go through the same conversation as order and account questions.
Try it on your WooCommerce store
Install the WordPress plugin, paste your license key, and start answering customers in minutes.